Strategic Client Success Manager (Fixed-Term Contract) - Remote - UK

About the Strategic Client Success Manager at Headspace:

In this role, you will be motivated to transform mental healthcare and to improve the health and happiness of the world by leading our B2B client relationships to bring Headspace’s mental healthcare system as a benefit to employer groups. 

You will function as the lead for the most strategic Headspace clients; convey and claim Headspace’s value; build strong, referenceable relationships with Headspace’s clients, all while understanding Headspace customers’ business needs and helping them succeed.

This is a 6-month fixed term contract with potential to extend. 

What you will do:

• Build impactful & strategic relationships and thoughtfully lead the strategic enterprise segment, helping to identify areas of opportunity and growth.
• Work as an Account Director leading efforts across your book of business, designing account strategies and planning work  with cross-functional partners and overseeing the day-to-day programming and account management. 
• Triage/navigate client inquiries about Headspace’s service, troubleshooting issues for clients, finding opportunities to support our clients..
• Work closely with other internal departments in support of clients
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
• Provide monthly, quarterly and annual reporting to clients, and internal reporting on key account status and revenue projections.
• Deliver product demonstrations, support during onboarding, and provide education and training presentations to clients (online and occasionally in-person).
• Successfully manage and execute client renewals. 
• Organise and support employer wellbeing fairs for our Clients
• Meet quarterly with clients (travel required, 10-20%)

What you will bring:

Required Skills:

• 5+ years of client-facing experience with organisation with over 5000 Employees and Contracts in excess of £200k in Annual recurring revenue); …