Intermediate Software Engineer - Remote - Canada

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.   At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.   Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.   Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.  

As an Intermediate Software Engineer on our Bot Automation team, you will work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and iteratively deliver the caller experience for our AI-driven CX platform. 

Your goal will be to build and improve Ada’s AI Agent. This effort is highly visibility and represents a new chapter for Ada. You will be on a team that has a direct business impact, enabling our revenue teams to sell into new and existing sales pools as we build and improve both the chatter and AI Agent manager experience. You will be involved in adding new functionality to enhance the experience for callers and broaden the number of customer …