Delivery and Operations Engineer (L4) - Remote - US

See yourself at Twilio

Join the team as Twilio’s next Email Delivery Operations Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to safeguard Twilio SendGrid’s reputation by enforcing email policies and advising on all email deliverability related activities for Twilio. 

You will play an important role in connecting the business, technology, data, and our customers' experience. As such, we require candidates with a strong technical knowledge of both transactional and bulk email, and deliverability. You will be as comfortable remediating blocklists, identifying bad actors and working with Mailbox Providers as you are consulting with clients via our partners in Support and Professional Services.

It is essential that you have the ability to explain complex concepts to a range of audiences whilst supporting your position with solid analytical skills. You will help develop documentation, write and refresh blogs and develop strategies that improve customer onboarding and compliance. You'll be partnering closely with Support, Sales, Marketing, Professional Services, Product and Engineering to develop improvements for both our customers and colleagues.

Responsibilities

In this role, you’ll:

• Be one of our go-to email Subject-Matter Experts for anything email related for the business
• Respond to deliverability related support escalations and deliver expert consultation on specific customer issues via Slack, and …