Customer Success and Training Delivery Specialist - Australia - Remote

Full-time, permanent position based in the Asia-Pacific Region (remote or hybrid). 

Salary: From $90,000 to $110,000 AUD (depending on experience) plus superannuation and profit share. 

Industry: Software for Medical Education

Application window: Open until 31st May 2024

We are looking for a Customer Success and Training Delivery Specialist to join our Customer Success Team in the Asia-Pacific Region.

Requirements

Essential:

• You are customer-centric and put customer success at the heart of everything you do, approaching your work enthusiastically and using technology to continually improve what you do.
• You can learn and understand software quickly and easily. You will be able to develop an in-depth understanding of our products and pass that information on to our customers to meet their digital assessment needs.
• You have skills in developing system support materials (e.g. standard operating procedures and user guides) and running customer onboarding sessions.
• You love solving problems. At risr/, we work hard to make the software easy to understand, but sometimes, our customers want to do things that take a bit of thinking, or they’ll run into a bug. We’re looking for someone who loves solving problems and can help figure out the best way forward to maintain our customers’ progress and trust. 
• You have excellent IT and data management skills. Proficient use of MS Excel/Google Sheets or similar to manage, analyse and report on data sets.
• You are proactive and efficient. You do everything you can to try and help a customer or your colleagues who require your support and guidance.
• You are flexible and adaptable to changes in the daily schedule.
• You have excellent verbal and written communication skills and take pride in your teamwork and interpersonal skills. …