Content Management Specialist (REMOTE ROLE) - Nationwide Remote Office (US99)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference . Diversity & Inclusion, is simply who we are and what we do.

We are seeking a Content Management Specialist for the HUD Exchange (www.hudexchange.info), an award-winning U.S. Department of Housing Urban Development (HUD) digital platform which centralizes resources for HUD’s grantees, providing training, tools, reports, help desks, and much more. Target users include lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and more.

As a Content Management Specialist, you’ll join a collaborative team of HUD subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts. You will contribute to developing and organizing key information and providing an exceptional customer experience to those seeking information from HUD.

What You’ll Be Doing

Create and Manage Web Content

• Develop and utilize knowledge of HUD’s programs and systems
• Write and edit content for clarity, readability, and effectiveness
• Gather requirements and collaborate with user experience and graphic designers to create wireframes and design mockups to conceptualize new web pages and tools
• Design, code, and launch web pages and tools using a content management system (CMS)/learning management system (LMS) and coding using HTML/CSS
• Support customer research and usability testing efforts
• Collaborate with team leads to guide designers, developers, QA testers, system administrators and other internal team members to deliver quality content and solutions on time and on budget
• Support communications efforts, …