Client Service Manager - Remote, United States

At a Glance

As the Client Services Manager, you are responsible for the management of direct and internal clients for our expansive field team, the Brand Influencer Group (B.I.G.).  Your main focus will include accountability for the overall success of programs including client communication, making strategic program operations recommendations, ensuring ongoing success, and promoting the value of the program. You will also be accountable for training, advocacy, and driving sales on behalf of our clients within national retail and various carrier channels. Additionally, in this role, you must be able to effectively analyze results and make strategic decisions in consultation with clients and senior management.

Overview

WHAT WE OFFER

• $62,000-$72,000/year 
• Weekly pay schedule 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Act as the primary client contact, build relationships with the client, provide program coordination, and implement action plans.
• Create added value to program, demonstrate ROI, and develop/implement client strategy initiatives.  Work with client to get and manage chain information and directives.  Provide recommendations that are consistent with the client strategy and that make sense to the client’s business and industry.
• Accountable for driving field teams to achieve sales and training and advocacy best practices and implementing them across the program.
• Work in conjunction with the BDS management team keeping them apprised of client service activities.
• Manage department and client financial goals within client’s budget for each program and make recommendations to improve client ROI and gross margin. Work in conjunction with leadership team to create and develop budgets and proposals.
• Other tasks as requested by management.

WHAT YOU'LL NEED

Experience and Education

• Bachelor’s Degree or equivalent, relevant work experience.
• Minimum 5+ years of relevant industry and agency experience.

Skills and Attributes

• Proven ability to manage successful client programs with strong communication, complex problem solving, strategic, cost analysis, and sales skills.
• Proven ability to lead and empower organizations, teams, and individuals.
• Proven track record of success in client service and client relations.
• Ability to develop and maintain a “big-picture” and extensive understanding of BDS, our clients, and our industries.
• Ability to respond to questions honestly and in a candid, straightforward manner.
• Ability to understand the strategic direction of the client and enable the account team to create added-value programs that achieve client goals and objectives.
• Excellent written and verbal communication and presentation skills.
• Strong leadership, coaching and mentoring, personnel development, and delegation skills are essential.
• Ability to turnkey all aspects of account.
• Proficiency in Microsoft Office.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is required to:

• Regularly sit, stand, walk, bend over, reach overhead, crouch, kneel, grasp, talk and/or hear, and drive
• Always carrying and lifting something into stores up to 10 lbs.
• Frequently lift and carry up to 25 pounds
• Regular travel within assigned territory, have access to daily reliable transportation
• Continuous hand/eye coordination and fine manipulation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.