Auto Towing and Storage Adjuster - Remote - Remote, Remote, US

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

 

 As part of the Allstate Tow & Storage Negotiation Team, you will play a vital role to ensure we deliver on our promise to help restore people's lives after they experience a loss. You will be responsible for investigating, evaluating, negotiating, settling invoices, and moving vehicles being stored at towing/storage facilities or repair shops. You will research, evaluate, and negotiate towing/storage costs associated with the claim to the best of your ability, while working directly with customers, shops, towing and/or storage facilities in a caring and professional manner, with our end goal of equitable settlements. You will be challenged to manage multiple claims simultaneously, document every step of activity for each claim and potentially draft/send correspondence letters.  You may also be required to handle different markets/territories.  Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.

Key Responsibilities

 

Investigating, evaluating, negotiating, settling invoices, and moving vehicles being stored at towing/storage facilities or repair shops.
Work directly with customers, shops, towing and/or storage facilities in a caring and professional manner, with our end goal of equitable settlements.
Resolve related highly complex conflicts or issues.
Working well with others in a fast-paced, collaborative team environment. 
Applying advanced knowledge of claim processes, policies, state laws, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards.

 

Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met. Using compassionate communication and persuasive negotiation to ensure a positive customer experience.  Working well with others in a fast-paced, collaborative environment.  Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards.

 

File Documentation and Reporting
Summarizes documents and enters them into claim system notes
Documents a claim file with notes, evaluations and decision making process 
Draft/send correspondence letters

 

Providing Authorization
Reviews, reconciles and/or approves payments to towing/storage facilities
Determines valuation of tow/storage invoices and provides authorization for payment to secure release

 

Negotiation and Settlement Guidance
Negotiates and settles invoices in accordance with business unit best practices 

Work Location

 

This position is a remote home-based role.  Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need: 

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up 
• appropriate work surface and seating  

What will Allstate provide? 

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) 
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

 

   “Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.”

Preferred Qualifications

 

Our ideal candidate has prior experience handling towing/storage disputes, claims experience, auto technical skills, and a complete understanding of claims investigations.  We look for excellent communication, organizational, negotiation and time management skills as well as outstanding customer service skills.  Candidates should be proficient in Internet usage, Windows 2000, Microsoft Word, and Excel.  Bilingual candidates are encouraged to apply.

•    Prior experience handling towing/storage disputes 24 months preferred
•    Strong negotiation skills
•    Are known for clear and professional communication – both written and verbal 
•    Is highly motivated, organized, and enjoys teamwork
•    Ability to investigate, evaluate and settle highly complex claims
•    Ability to interact effectively with internal or external customers and act with empathy
•    Has knowledge of insurance policy, coverage, and possibly regulation
•    Has knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
•    View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions 
•    Capable of working independently, making decisions within authority, and resolving conflicts
•    Are organized and able to multi-task in a fast-paced environment  
•    Being bilingual and/or having prior military experience is a plus 

Notice of Licensing Requirement

 

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

 

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 

 

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching 
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement 
• Paid time off
• Tuition reimbursement 
• Wellness incentives

 

To learn more about our benefits and programs visit AllstateGoodLife.com

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $59,250.00-$96,937.50 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

#LI-RF2

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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